By this we mean that there is a risk to your safety or security, or a risk of major damage to the property. If you think this might be the case, click here.
Before you report a repair, make sure you know what repairs are your responsibility and where you might get charged.
You can report a repair through your online account or through our app (on Android or Apple). Please give as much detail as you can and attach photos. Remember to check your contact details so we can keep in touch with you about your appointment.
If you or anyone you live with (or in your bubble) develops symptoms before your appointment, let us know.
You can still have the repair, but we would postpone the appointment. If this happens, ring us as soon as you can on 01992 457300.
If you need to cancel for another reason, that's ok. But please let us know and save us a wasted journey. We do have a 'missed appointment charge' of £20 because of the delay this causes for other customers.
We'll text you when we're on our way. Help us to reduce any COVID risks by: