Report a repair

Due to the coronavirus outbreak, we are not able to come out to our customers' homes unless it is essential to do so. Please only call us if your repair is an emergency so we can get to those who need our help the most. We will log all other requests so we can follow up at a later date.

If an emergency happens call 01992 453 750 immediately, or our out of office hours number 01992 453 700 - don't report emergencies online. Emergency repairs include:

  • Uncontrollable leaks.
  • Complete loss of power.
  • Blocked toilets – if there is only one in your home.
  • Blocked baths, showers, or sinks – if you used a plunger or drain unblocker and haven’t been able to clear it.
  • Issues with heating or hot water.
  • Roof leaks.
  • Making your home secure.

If you rent your home

Before you report a repair, make sure you know what repairs are your responsibility and where you might get charged.

You can report a repair online or you can email: Please give as much detail as you can and attach photos. Remember to check your contact details so we can get back to you.  

Once you've logged a repair

If it's an emergency, our in-house team or a local contractor will contact you as soon as possible to make an appointment. Appointments can be between 8am - 4pm, Monday to Friday.

If someone is coming to visit you, please help us to reduce any risks by:

  • Cleaning any areas they may have to work in before they arrive.
  • Allowing them to work in the relevant room on their own.
  • Standing 2 metres away at all times.

If you are unable to keep your appointment please let us know so we can re-schedule and do not make a wasted journey. Failure to keep us informed may result in a 'missed appointment charge' of £20 being made to you.

Read our leaflet on our repairs service to find out more about the service we offer.

Out of hours emergencies: 01992 453 700

Gas leaks: 0800 111 999*

Heating repairs: 0208 370 4500 (press ext 631 or option 1, then 1, then 1, then 4)

 *Calls to these numbers are free from a landline. From a mobile they may be expensive