If there's a problem that's putting your safety or security at risk, or that's going to cause major damage to the property, please let us know asap.
Please call - don't report emergencies online.
Click the links below to find the right number for your emergency or, if you're not sure, call us on 01992 453700.
*Calls are free from a landline.
This takes you directly to our heating contractor, Oakrays.
- Press ext. 631 or option 1
- Then press 1
- Then press 1
- Then press 4
*Calls are free from a landline.
What's classed as an emergency?
- Uncontrollable leaks.
- Complete loss of power.
- Blocked baths, showers, sinks, or toilets.
- Issues with heating or hot water (for vulnerable customers, or during winter).
- Urgent need to secure your home.
- Threat to life.
- Major damage to your home.