Emergency repairs

Emergency repairs

 

If there's a problem that's putting your safety or security at risk, or that's going to cause major damage to the property, please let us know asap.

Please call - don't report emergencies online.

Click the links below to find the right number for your emergency or, if you're not sure, call us on 01992 453700.

 

0800 111 999*

*Calls are free from a landline.

0208 370 4500*

This takes you directly to our heating contractor, Oakrays.

  1. Press ext. 631 or option 1
  2. Then press 1
  3. Then press 1
  4. Then press 4

*Calls are free from a landline.

 

What's classed as an emergency?

  • Uncontrollable leaks.
  • Complete loss of power.
  • Blocked baths, showers, sinks, or toilets.
  • Issues with heating or hot water (for vulnerable customers, or during winter).
  • Urgent need to secure your home.
  • Threat to life.
  • Major damage to your home.