Our services work best when you’re involved and help shape them with us.
What you tell us helps us see what’s going well, what’s not, and what we could do differently to make things better.
There’s no one right way to get involved.You might want to help shape big decisions, work with us on improving services, or just share your views when it suits you. Whatever works for you, there’s an option to match.
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Customer Community
Best for: Anyone who wants to share their views with minimal commitment and total flexibility.
The Customer Community is our most flexible way to get involved. Members act as a sounding board when we’re making decisions – all you need is your opinion.
You can choose how and when you hear from us by subscribing to the channels that suit you, including email, text, phone, online surveys or focus groups (online or in person). We’ll contact you on an ad‑hoc basis, so having your voice heard doesn’t have to be a big commitment. You’ll also receive a regular newsletter so you can see how your feedback is making a difference.
Customer Advisory Panel
Best for: Customers who want to work collaboratively with us and be more closely involved in improving services.
The Customer Advisory Panel brings customers together to review our work and help improve our services. As a panel, you’ll look at what we’ve already delivered, identify what could work better, and help hold us to account.
You’ll choose specific service areas to focus on and work with us to influence change and improvements where they matter most to customers.
Operations Committee
Best for: People who enjoy strategic thinking, reviewing information in detail and helping influence long‑term decisions.
This role is about helping shape the bigger picture. Independent Committee Members sit alongside our Board, providing insight, challenge and support on our strategic direction.
You’ll review detailed reports, ask questions, and share your views on how we’re performing and where we’re heading next. The commitment is more structured, and you’ll be supported with a full induction, training and ongoing support to help you succeed in the role.
Take a look at some of the changes we've made, based on customer feedback.
What do you think is important when building new homes?
Wednesday, 10 December 2025
Category: Customer Community
