Being open is one of our values.
So we publish a range of information about how we're performing as a business.
- Jump to our latest performance figures.
- A key way for us to monitor how we're doing is through the Tenant Satisfaction Measures. Click here to view our latest figures.
- If you're a B3Living customer, our website includes a dedicated section on our customer service standards and we publish an annual report showing how we did against those standards.
0%
overall customer satisfaction (2025-26)
0
new homes owned and managed (2025-26)
0%
customers satisfied with their recent repair (2025-26)
Annual reports
0%
rent arrears collection
0 evictions
as a result of rent arrears
0
damp and mould cases
0
repairs and planned jobs
As well as these figures, we publish Tenant Satisfaction Measures.
They help our customers compare us to the rest of the housing sector.
Regulatory ratings
Results from our regulatory judgement in September 2025.
Consumer
C1
This rating highlights that:
- As a landlord, we are delivering the outcomes of the consumer standards.
- We've demonstrated that we identify when issues occur and put plans in place to remedy and minimise recurrence.
Governance
G1
This rating highlights that:
- As a landlord, we meet governance requirements.
Viability
V1
This rating means that:
- As a landlord, we meet viability requirements.
- We have the financial capacity to deal with a wide range of adverse scenarios.