How we're performing

2025-26:

• Customers satisfied that we listen and act on their views = 71.4%
• Number of complaints responded to on time (stage 1) = 91.6%
• Number of complaints responded to on time (stage 2) = 86.3%
• Customers satisfied with how we deal with complaints = 51.2%

2025-26:

• Customers satisfied that their home is safe and secure = 83.5%
• Homes that meet the Decent Homes Standard = 99.66%
• Blocks with an in-date fire risk assessment = 100%
• Homes with a valid gas certificate = 100%
• Fire risk = 100%
• Gas safety = 100%
• Asbestos = 99.6%
• Lifts = 100%
• Legionella = 100%

2025-26:

• Homes with an EPC rating of C or above = 86.8%

• Completed 100% EPC surveys

2025-26 Q4:

• Regulatory rating = G1 V1 C1
• Customers satisfied that their rent is good value for money = 81.1%
• Total arrears (rented stock) = 1.39%
• Gearing = 46%
• Interest coverage = 163%
• Return on capital employed (ROCE) – 4.4%
• EBITDA MRI Interest Rate Cover – 142.4%

Annual figures (2025-26)

• Operating surplus = £10.3m
• Operating margin (social housing lettings) – 45.9%
• Reinvestment = 8.1%

2025-26:

• New homes started on site since start of strategy (April 24) = 302

2025-26:

• Median gender pay gap = 0%