Your feedback can and does change how we deliver our services. Scroll down for some recent examples.
We make changes based on feedback we receive in complaints, surveys and other customer contact. Also, when we're looking for a customer perspective, we approach our Customer Community group.
Our Customer Community doesn't have to be a big commitment - but it is a great way to have more influence. If you have a view on how we could improve, consider joining us.
Our Customer Community
Reviewing our customer influence policy
How we can make your voice heard and what decisions you would like to be involved in.
Reviewing the impact of rent increases
How would a rent increase impact you? Find out what our customers said and what we are planning to do with the feedback.
Other service improvements