You said, we did

 

Your feedback can and does change how we deliver our services. Scroll down for some recent examples.

We make changes based on feedback we receive in complaints, surveys and other customer contact. Also, when we're looking for a customer perspective, we approach our Customer Community group.

Our Customer Community doesn't have to be a big commitment - but it is a great way to have more influence. If you have a view on how we could improve, consider joining us.

 

Our Customer Community

Our Customer Community

Move in standards

Move in standards

What's more important: blinds or flooring? What quality do you expect when you move into a home? We're reviewing our standards when we let a home.

Changing our service charge process

Changing our service charge process

We took on board feedback from your complaints and changed our process. We're breaking down our services charges and communicating them differently.

 

Other service improvements