Your feedback can and does change how we deliver our services. Scroll down for some recent examples.
We make changes based on feedback we receive in complaints, surveys and other customer contact. Also, when we're looking for a customer perspective, we approach our Customer Community group.
Our Customer Community doesn't have to be a big commitment - but it is a great way to have more influence. If you have a view on how we could improve, consider joining us.
Our Customer Community
Cosy homes (Social Housing Decarbonisation Fund)
Customer annual review with Board 2023
Reviewing the impact of rent increases
Reviewing our customer influence policy
Other service improvements