Feedback and complaints

As a customer, you should have a say in how we work and you should be able to hold us to account.

We want to provide excellent quality services. Click on the links below to find out about our service standards and whether we're meeting them, and how you can influence what we do. If you don't think we're meeting our standards, please do raise a complaint with us.

 

Complaints

Complaints

Make a complaint & more on our complaints process

Have your say

Have your say

Join the customers who influence our decisions

You said, we did

You said, we did

Changes we've made based on your feedback

Service standards and performance

Service standards and performance

The quality service you can expect from us

Compliments and suggestions

Compliments and suggestions

Submit an idea or tell us what's going well