What is the Code of Conduct?
If you’re asked to do something that you think goes against this code or the law, or if you would like to feedback to us on the code, please report using one of the forms below.
(pdf 273.8KB)
In summary, there are five key parts of the code:
To read the full Code of Conduct, please click here.
1. Acting in the best interests of residents and the housing association.
You have a responsibility to carry out your role in a way that supports the long-term interests of current and future residents and in line with the purposes and values of the housing association.
2. Behaving with integrity
By integrity, we mean that you must act honestly, transparently and in line with the highest standards of ethical conduct. The reputation and good name of the housing association depends on compliance with this code, and with the laws, policies and procedures that it refers to.
3. Treating others fairly, with respect and empathy
The way in which people behave towards each other is fundamentally important to the experience of residents and staff of the housing association. Respectful, fair and empathetic behaviour is essential to building trust, maintaining effective relationships and supporting a healthy organisational culture.
4. Taking responsibility for the impact of your actions
You have a responsibility while on the housing association’s business to consider the immediate and longer-term impact of your actions and to be accountable for them
5. Acting with diligence and care
The diligence and care with which roles are performed has a significant impact upon the quality of decision-making and services, and on the experience of residents and staff. This includes taking responsibility for your own performance and for meeting relevant professional standards.