Update your information

Update your information

You need to tell us if your personal information or contact details change. Here's who to contact and how...

We know that there may come a time when you need or want to make some changes to the information we hold about you. You may have gotten married, want to take in a lodger, or need to update your gender identity. We aim to make each process as easy as possible.

We need to keep your details up to date so that we can make any reasonable adjustments that might help when you're in contact with us. 

To make sure we’re doing everything properly, we may ask you to give us evidence for changes you want to make. Each situation will be different, but we will always handle this sensitively.

Take a look below at how you can update different types of information with us, and what supporting evidence we might need.

Have you recently got married, separated or divorced? You’ll need to let us know as you may need to add/remove people from your tenancy agreement. 

How can I update my relationship status?

You should contact our Neighbourhood team.
Call: 01992 453 700
Email: neighbourhood@b3living.org.uk

What evidence do I need to share?

You may need to share copies of official documents with us as part of your request. This would include:

  • Marriage certificate
  • Divorce papers 

Do you need to change your tenany agreement from sole or joint, or joint to sole? This could be due to a change in your relationship status or something else. You'll need to put in a formal request to do this.

How can I make changes to who is on my tenancy agreement?

You should contact our Neighbourhood team.
Call: 01992 453 700
Email: neighbourhood@b3living.org.uk

What evidence do I need to share?

If it's due to a change in relationship status, we may ask you to provide:

  • Divorce papers
  • Marriage certificate 

You may want or need to change your name for a range of reasons. Each situation is different, so what we need you to share will vary.

How can I update my name?

You can call us on 01992 453 700 or let us know via our Live Chat if you’re changing your name. You may want to fill in a new ‘getting to know you’ form for more than one piece of information.

What evidence do I need to share?

If you’re informally changing your name, but not legally, you should let us know. We can then make sure we’re using the right name when we connect with you. This type of update won’t change your tenancy agreement or anything official with us. However, we may still use the name on your tenancy agreement for official or legal communications.

If you’re legally changing your name and want to officially change your name with us, this would also include updating your tenancy agreement. We would, therefore, need to see some evidence of you having changed your name legally to be able to do this. Depending on how or why you’re changing your name, this could include:

  • Deed poll document
  • Statutory declaration document
  • Marriage certificate
  • Divorce papers 

If you’re changing your name in line with your gender identity, you won’t need to give us a gender recognition certificate. If you want to update your sex alongside your name change, you may need to give us more information.

You may want to change your pronouns to reflect your gender identity. It will help to make sure we’re supportive in how we refer to you when we’re in contact with you.

How can I update my pronouns?

We understand that your identity may not comfortably fit with gendered pronouns such as he/him or she/her. You can call us on 01992 453 700 or let us know via our Live Chat if you’re changing your name. You may also want to fill in a new ‘getting to know you’ form if you’re updating more than one piece of information.

What evidence do I need to share?

We won’t need any evidence to update your pronouns with us. However, if you are updating your pronouns as well as your sex, you may need to give us more information.

If you’ve changed your gender identity, it’s important to let us know. We can then make sure we’re correctly identifying you as you wish.

How can update my gender identity?

You can call us on 01992 453 700 or let us know via our Live Chat to update your gender identity. You may want to fill in a new ‘getting to know you’ form for more than one piece of information.

What evidence do I need to share?

Usually, you won’t need to give us any evidence if you want to update your gender identity with us. We’d like to know so that we can make sure we’re using the right gender identity, where relevant, when contacting you.

You may also support this with:

  • Name change by deed poll
  • Statutory declaration document

If you’ve changed your sex, it’s important to let us know. We can then make sure we’re correctly identifying you as you wish.

How can update my sex?

You can call us on 01992 453 700 or let us know via our Live Chat to update your sex. You may want to fill in a new ‘getting to know you’ form for more than one piece of information.

What evidence do I need to share?

If you’re making a legal change to your sex, you will need to share evidence to support this. This will likely be a Gender Recognition Certificate. 

You might have added to your family by birth, adoption, fostering, becoming a carer or a stepparent or taking on legal guardianship. You’ll need to let us know if there are new children/dependents living in your home.

How can I add a child/dependent to my tenancy?

You can contact our Neighbourhood team.
Call: 01992 453 700
Email: neighbourhood@b3living.org.uk

You can also do this on the B3Living app and a member of the team will be in touch.

What evidence do I need to share?

Depending on the circumstances, you may need to share:

  • Birth certificate
  • Adoption papers
  • Fostering documentation
  • Court documents
  • Legal guardianship documents

You’ll need to put in a request with us if you want to take in a lodger. This can only be done while you’re still living in your home. We’ll need to investigate adding anyone to your household and access what their expected financial contributions will be.

How can I request to add a lodger?

You should contact our Neighbourhood team.
Call: 01992 453 700
Email: neighbourhood@b3living.org.uk

What evidence do I need to share?

  • Contract between yourself (the tenancy holder) and the lodger
  • Information about who the lodger is
  • Outline what their financial contribution is going to be 

How can I change my next of kin? 

Please send an email to our Neighbourhood team (neighbourhood@b3living.org.uk) who can process this for you. We’ll need the request in writing, either by email or letter, and can’t make this update over the phone.

What do I need to share?

  • Name of person
  • Contact information
  • Relationship to you 

We need to know if a tenant passes away while they’re living in one of our homes. A family member, friend, or personal representative can tell us.

How can I let you know that someone has passed away?

You should contact our Neighbourhood team.
Call: 01992 453 700
Email: neighbourhood@b3living.org.uk

What evidence do I need to share?

  • Death certificate

Can I succeed a tenancy after someone has passed away?

You’ll need to talk to us about this when you let us know of an existing tenants’ death. Family members are usually the only people who can succeed a tenancy after someone has passed. However, each tenancy is different and will have its own circumstances and eligibility.

It’s important to let us know if your contact information changes. Or if you’ve changed your mind about how you’d like us to get in touch with you. We may need contact you about your tenancy, your home or your community. 

How can I update my contact information or contact preferences?

There are a few ways you can update your contact information.

  • On our website
  • On our app
  • On the phone
  • By email 

If you specifically want to update your contact preferences, you’ll need to do this by email. Let us know how we can contact you (phone, email, letter, etc.) and what kind of communication you’re happy with. This could be either essential only or both essential and non-essential like newsletters or event updates.

What evidence do I need to share?

We don’t usually need any evidence to make these changes. However, you may be asked some security questions so that we can check you're who you say you are. 

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Our Count me in campaign helps us understand your needs. We use the information you share to make our services more inclusive and accessible.

You can tell us about medical or health needs, accessibility requirements, caring responsibilities or background information, and we can make reasonable adjustments so we can best support you.