Our customers
Making sure our customers receive excellent service.
We will empower customers by giving them choices when it comes to how they contact us, and when/how they use our services; making it easier to access information about their homes.
![](/media/44wjel4w/icon-5.png)
We will listen to customers and design our services to meet their needs, providing a great customer experience; putting the ‘voice of the customer’ at the heart of our decisions.
![](/media/pcwn2vca/icon.png)
We aim to respond quickly and efficiently to complaints, making sure that we put things right where we have made mistakes, and that as an organisation, we learn from customer feedback.
![](/media/05layp34/untitled-design-34.png)
- Be fair and respectful to our staff and contractors.
- Use our services – you can contact us in person, via phone, email, LiveChat on our website and on our app.
- Tell us if something goes wrong – please report to us any issues or problems specific to your home or your tenancy to us as soon as possible.
- Tell us if something changes – especially your contact details or your personal circumstances.
- Tell us about your experience – we can learn and improve our services from comments, compliments and complaints about our services.