Operations Committee

Big picture.

The Board sets B3Living’s overall direction and makes sure things are run properly.

Committees are smaller groups that zoom in on specific areas.

This role sits on the Operations Committee, which looks at everyday things customers care about – like repairs, complaints, and safety. As a customer member, you help make sure real customer views are heard when decisions are made.

Have your say.

You’ll join meetings, read papers, ask questions, and share your views.

You won’t be fixing individual problems. Instead, you’ll help shape services for all customers by sharing what works well and what could be better.

Yes.

You’ll get £3,000 a year, paid monthly. Reasonable expenses (like travel) are covered too.

If you’d rather not be paid, that’s fine - the choice is yours. But we felt that you should have the option in recognition of the time you’ll give us.

Possibly.

Getting paid could affect your benefits or tax. We can help you look into it, but it’s up to you to decide what’s right for your situation.

You can also choose not to take the payment if needed.

No.

You don’t need committee or professional experience. We’ll give you training and support.

You just need to be happy reading papers, speaking up, and thinking about what’s best for all B3Living customers.

Yes, probably!

You can apply if you’re a B3Living customer (including shared owners and leaseholders) with an active tenancy or lease.

You can’t apply if:

•    You work for B3Living.
•    You’re in serious breach of your tenancy (for example, high rent arrears, anti-social behaviour injunctions, if you’ve been put under our Persistent &/ Unreasonable Complainants Policy, etc).
•    Your tenancy / lease with us has ended.

3 meetings a year – plus some extra opportunities.
 
You’ll need to:
•    Attend three Operations Committee meetings a year (about 2 hours each)
•    Go to two Group Board strategy days (in person – one includes an overnight stay)
There’s also time for reading papers and some training, especially at the start.

Both.

Most Committee meetings are online (via MS Teams).
Strategy away days and some events are in person.

You’ll always get plenty of notice.

3 years.

The role lasts 3 years. You might be asked to stay on for up to another three if everyone’s happy.

If you stop being a B3Living customer, you would be asked to step down.

No. We'll provide one.

When you join, you'll be issued with either a laptop or tablet - your preference which.

Straightforward.

We’ll mostly use email and Microsoft Teams to share dates, papers and updates.

Meeting papers are usually sent out about a week in advance.

We’ll support you.

We want this role to be open to everyone.

Reasonable expenses are covered, and we’ll try to be flexible. This includes transport or childcare if you need it.

If you’ve got kids, caring responsibilities, difficulty driving, or other commitments, just tell us and we’ll do our best to help.

No.

Committee meetings aren’t for personal complaints or individual issues.

But your experience still matters. You can share common themes or patterns to help improve services overall. Personal issues should go through the usual service or complaints process.