Operations Committee

We know our services work best when customers help shape them and hold us to account. That's why we invite customers to be part our our Operations Committee, alongside our Board.

Being an Independent Committee Member means helping to shape the bigger picture. Customers look at how our services are running, the safety of our homes and other key topics affecting all customers.

Want to find out more? Take a look at our FAQs below.

Our Operations Committee is made up of four Board members. They are keen for customers to join them, share ideas, and make sure customers’ interests are at the heart of what we do.

We talk about how things are really working for customers. This includes the quality of our homes and the services we provide. We cover everyday issues like repairs, support for older customers, how we deal with complaints, and any health and safety concerns that come up.

What's in it for you?

£3,000 a year for your time plus travel expenses
Elevate your CV, career and personal development
Have real influence and steer big decisions
Build skills in reading reports, asking questions and sharing ideas
Get training and support to help you feel confident in the role

FAQs

About the role

Big picture.

The Board sets B3Living’s overall direction and makes sure things are run properly.

Committees are smaller groups that zoom in on specific areas.

This role sits on the Operations Committee, which looks at everyday things customers care about – like repairs, complaints, and safety. As a customer member, you help make sure real customer views are heard when decisions are made.

Have your say.

You’ll join meetings, read papers, ask questions, and share your views.

You won’t be fixing individual problems. Instead, you’ll help shape services for all customers by sharing what works well and what could be better.

No.

You don’t need committee or professional experience. We’ll give you training and support.

You just need to be happy reading papers, speaking up, and thinking about what’s best for all B3Living customers.

Yes, probably!

You can apply if you’re a B3Living customer (including shared owners and leaseholders) with an active tenancy or lease.

You can’t apply if:

You work for B3Living.
You're in serious breach of your tenancy (for example, high rent arrears and anti-social behaviour injunctions).
Your tenancy/lease with us has ended.

Time and practical skills

3 meetings a year – plus some extra opportunities.

You’ll need to:

Attend three Operations Committee meetings a year (about 2 hours each)
Go to two Group Board strategy days (in person – one includes an overnight stay)

There’s also time for reading papers and some training, especially at the start.

3 years.

The role lasts 3 years. You might be asked to stay on for up to another three if everyone’s happy.

If you stop being a B3Living customer, you would be asked to step down.

Both.

Most Committee meetings are online (via MS Teams).
Strategy away days and some events are in person.

You’ll always get plenty of notice.

No. We'll provide one.

When you join, you'll be issued with either a laptop or tablet - your preference which.

Straightforward.

We’ll mostly use email and Microsoft Teams to share dates, papers and updates.

Meeting papers are usually sent out about a week in advance.

Pay, support and other considerations

Yes.

You’ll get £3,000 a year, paid monthly. Reasonable expenses (like travel) are covered too.

If you’d rather not be paid, that’s fine - the choice is yours. But we felt that you should have the option in recognition of the time you’ll give us.

Possibly.

Getting paid could affect your benefits or tax. We can help you look into it, but it’s up to you to decide what’s right for your situation.

We recommend checking with a benefits adviser or the DWP before taking part.

Please check http://www.entitledto.co.uk/ to check how this will affect your benefits.

You can also choose not to take the payment if needed.

We’ll support you.

We want this role to be open to everyone.

Reasonable expenses are covered, and we’ll try to be flexible. This includes transport or childcare if you need it.

If you’ve got kids, caring responsibilities, difficulty driving, or other commitments, just tell us and we’ll do our best to help.

No.

Committee meetings aren’t for personal complaints or individual issues.

But your experience still matters. You can share common themes or patterns to help improve services overall. Personal issues should go through the usual service or complaints process.