Customer satisfaction 2021-22

Customer satisfaction 2021-22




How did we do in


Let’s start with the key figure –
overall satisfaction with B3Living services.

Gauge showing B3Living's customer satisfaction score of 86%. Last year's score also at 86% and our target as 88%.



What’s behind this number 

This score is based on 1,030 responses to our telephone survey – that’s 1 in 5 of all our customers. It runs every three months, with an independent company. They call a random sample of customers. 


Your feedback matters. So, based on last year’s feedback (set out in our 2021 report) we have: