Our Customer Annual Review is our report to you show how we did last year.
As a B3Living customer, you should be able to hold us to account for what we're doing well and what we could improve.
The report covers:
- Changes we've made to our service based on your feedback.
- Complaints we received and how we're learning from them.
- What we're spending on repairs and maintenance.
- Things we're doing to support customers to stay in their homes.
- And more...
Our Annual Review for 2022-23
Click below to view this year's report in full