Customer Annual Report 2023

Our Customer Annual Review is our report to you show how we did last year.

As a B3Living customer, you should be able to hold us to account for what we're doing well and what we could improve.

The report covers:

• Changes we've made to our service based on your feedback.
• Complaints we received and how we're learning from them.
• What we're spending on repairs and maintenance.
• Things we're doing to support customers to stay in their homes.
• And more...