Our service standards say we’ll always…
- Apologise when we've got things wrong.
- Be clear about what we will do to put them right,
- And let you know when.
How we did...
0%
complaints resolved on time
0
complaints (for every 1,000 homes we manage)
0%
customers satisfied with how we dealt with their complaint
How far complaints went before they were closed
![Bar chart showing that 83% complaints closed at the informal stage, 15% at stage 1 and 2% at stage 2](/media/1sokfheo/complaints.png)
You said, we did…
We want these scores to improve, so next year we will:
![Icon showing a trowel and garden fork](/media/5uepi5wt/grounds-maintenance-gardens.png)
Get a new grass cutting contract. This was one of our biggest complaints, so we’ll be involving you in the process and making it clear what you pay for.
![Icon showing a house and spanner](/media/zkmbgj2o/repair-to-communal-areas.png)
Change the structure of our repairs service.
![Icon showing a construction crane and house](/media/0prjgt4s/development-construction.png)
Review how we work with developers to sort defects in new homes.