Our service standards say we’ll always…
- Tell you how we’re performing – and see what you think.
- Make sure everyone has equal access to our services and is treated fairly.
- Provide more homes to people waiting on the council register and more homes that people can buy through the shared ownership scheme.
How we did...
0%
customers felt we listened
0
people over 55 supported by our Independent Living services
0
families helped to find a new home
You said, we did…
We want these scores to improve, so next year we will:
![Icon of hands shaking](/media/b23nzwdl/b3-icon-suite-teal_assistance-being-helped.png)
Use our new Customer Coach to help customers struggling to get the support they need.
![Icon of a speech bubble](/media/xaydn5qn/b3-icon-suite-teal_dialogue-feedback.png)
Reach out to customers we haven’t heard from in a while. We’ll check if they need any support and if there’s a reason they can’t access our services.
![Icon of a person](/media/ek2l1fuj/b3-icon-suite-teal_profile.png)
Recruit more members to our Customer Community, who input into our decisions.
![Icon of a bar chart with an arrow leading upward](/media/xzshkuph/b3-icon-suite-teal_improvement-need-to-improve-1.png)
Start using the Government’s new Tenant Satisfaction Measures to make our performance more visible to you.