Contact us

Following the latest advice from the government, we are currently postponing non-urgent repairs inside customers' homes. You won't need to contact at this time about your appointment - when it is safe for us to do so, we will be in touch to reschedule. Outdoor repairs, emergencies and safety works (e.g. fire safety, boiler servicing, etc) can continue.

If you need to talk to a member of the team, and can't get through on the phone - try live chat (go to the bottom right of your screen).

Follow our regular COVID updates over here

For regular updates and news, follow our Facebook page here

  • For emergency repairs, please call 01992 453700.
  • Gas leaks: 0800 111 999        
  • Heating repairs: 0208 370 4500 (press ext 631 or option 1, then 1, then 1, then 4)

(For Text Relay add 18001 followed by the phone number)

If you are a B3Living customer looking to: 

  • Log a repair or service 
  • See your balance and request a statement 
  • Report graffiti, fly tipping or other anti-social behaviour
  • Change your details 

You can do this via our myB3Living app/online account. If you haven’t yet downloaded our app or signed up for your online account – take a look here for more information.

Our address: Scania House, 17 Amwell Street, Hoddesdon EN11 8TS.

Please note: our offices are currently closed due to the coronavirus outbreak but our staff will still be working Monday - Friday 9am - 5pm.

Contact us