Contact us

Following the latest advice from the Government, we are currently working on our backlog of non-urgent repairs. If you have been waiting, we will be in touch soon to reschedule your appointment. Outdoor repairs, emergencies and safety works (e.g. fire safety, boiler servicing, etc) can continue.

If you need to talk to a member of the team, and can't get through on the phone - try live chat (go to the bottom right of your screen).

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  • For emergency repairs, please call 01992 453700.
  • Gas leaks: 0800 111 999        
  • Heating repairs: 0208 370 4500 (press ext 631 or option 1, then 1, then 1, then 4)

(For Text Relay add 18001 followed by the phone number)

If you are a B3Living customer looking to: 

  • Log a repair or service 
  • See your balance and request a statement 
  • Report graffiti, fly tipping or other anti-social behaviour
  • Change your details 

You can do this via our myB3Living app/online account. If you haven’t yet downloaded our app or signed up for your online account – take a look here for more information.

Our address: Scania House, 17 Amwell Street, Hoddesdon EN11 8TS.

Please note: our offices open for appointments Monday - Friday, 9am - 5pm. Please call before dropping in and remember to bring a mask with you. We have limited space so can only fit one visitor at a time.

Contact us