Are you a B3Living app user?
We really value your feedback to help shape future digital services and improvements. We'd like to invite you to take part in our “Your Future Digital Services - Focus Group” on:
Tuesday 6 October 2026
We're offering two attendance options. You only need to attend one session, so please choose the option that works best for you.
📍Option 1:
In-person Session
🕛12:00 PM - 1:30 PM
Location:
B3 Living Office
Turnford Place, Great Cambridge Rd
Broxbourne
EN10 6NH
🌐 Option 2:
Online Session
🕛6:00 PM - 7:00 PM
If you choose to attend
the online session,
a Microsoft Teams joining
link will be sent to
you after you register.
Refreshments will be provided for attendees at the in-person session, and travel arrangements can be made if needed.
Why are we holding this session?
We're reviewing how the B3 Living app and customer portal could work better for our customers in the future, and we'd like to learn from the people who use it today.
We want to understand what's working well, what could be improved, and what would make the biggest difference to your experience. Whether it's reporting a repair, checking updates, accessing information about your home or getting in touch with us, your feedback will help shape future improvements.
This is an informal session where you'll have the opportunity to share your experiences, ideas and suggestions with us.
Some of the topics we will explore:
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What you like about the current app
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What could be improved
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Features you'd like to see in the future
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How you prefer to receive updates and information
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Making it easier to report repairs and request services
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Tracking requests and keeping up to date with progress
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Finding information about your home and local services
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Making the app easy to use and accessible for everyone
