Have a seat at the table

Monday, 11 May 2026

We're recruiting!

We know our services work best when customers help shape them and hold us to account.

Members of our Customer Advisory Panel have done just that. Following a successful first year, they're driving real changes in how we work, including the way we run our repairs service.

Now we want to build on that success.

We’re inviting more customers to get involved through our Customer Advisory Panel, or through a new opportunity to join our Operations Committee and work alongside our Board. Both roles help influence how our homes and services are delivered - with full details available below.

Which role is more you?

Operations Committee

Get involved at the very top

Work with our Board members and be the voice of customers on a formal committee. Get paid £3,000 a year to ask questions and share your views on how we’re doing and on future plans.

Closing date: Monday 8 June 2026

View the recruitment pack here

Customer Advisory Panel

Join a customer-led group

Getting stuck in on projects and data. Talk about the work we’ve already done, how we can improve and hold us to account. And you'll get £30-50 in vouchers for every meeting you attend.

Closing date: Monday 15 June 2026

Customer Community

Keep it casual

Join more than 300 customers to share your views through surveys, polls and the occasional event. You choose what to take part in, and when. As much or little as you like.

You can join at any time.

FAQs

The Board sets B3Living’s overall direction and makes sure things are run properly.

Committees are smaller groups that zoom in on specific areas.

An Independent Committee Member will sit alongside our Board to help shape the bigger picture. You’ll need to speak up, ask questions and share your views on how we’re doing and on future plans. This role will involve looking at detailed reports and strategic thinking. You will receive training, an induction and ongoing support.

The Customer Advisory Panel is a group of our customers. They come together to talk about the work we’ve already done, how we can improve and will hold us to account. As a panel, you’ll choose specific service areas to talk about and look at, and influence improvements.

Both roles are great experience for your CV and career development.

Yes.

You can still apply. Panel members are expected to attend all training and meetings of the Panel, but we know life can get in the way and it might not always be possible.

You’ll be made aware of any meeting/event dates well in advance, but we’re able to make reasonable adjustments if needed.

All we ask is that you let us know and send you apologies in advance if you’re unexpectedly unable to attend.

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Take a look at changes we've made based on customer feedback

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Have a seat at the table

We're recruiting!