Customer Advisory Panel

Help us improve.

You'll review the work we've already done, help us improve and hold us to account. You'll look, in detail, at specific service areas chosen by the panel.

We meet once a quarter (four times a year) at our offices in Turnford Place.

No.

You don’t need professional experience, you just need to be a B3Living customer and be comfortable sharing your opinions to influence decisions.

In person or online.

It’s great when we can come together and meet in person, as this gives you the chance to get to know each other and build relationships as a group.

However, we can be flexible. We understand that attending in person may not always be accessible for every session. If you live further away from our office in Cheshunt, we can talk to you about joining online when needed.

No.

The Customer Advisory Panel isn't there to deal with personal complaints or individual issues.

Instead, it reviews the work we’ve done and looks at where we can improve. Because of this, you may still discuss topics that are personal to you, your home, or your neighbourhood.

Regular meetings.

There will be four in-person meetings year, with occasional workshops and in-depth service review sessions. There may also be some ad hoc meetings and training sessions.

You’ll have to read packs ahead of each meeting, so will need some time for that too.

Meetings, email and Whatsapp.

We’ll do most of our communication in person or online at meetings.

However, we might sometimes need to reach you outside of these times, and we’ll likely use email or Whatsapp to do so.

Three years, with the option to extend to six.

However, if you stop being a B3Living customer, you would probably be asked to step down. 

Yes.

To thank you for your time, we give a £50 voucher for each quarterly meeting. There’s also usually £30-50 for any ad hoc meetings, dependent on duration.

Reasonable expenses (like travel) are covered too.

If you’d rather not be paid, that’s fine - the choice is yours. But we felt that you should have the option in recognition of the time you’ll give us.

It could, depending on your benefits and personal situation, as vouchers may count as income.

We recommend checking with a benefits adviser or the DWP before taking part. If you’d rather not receive vouchers, don't worry - you can still get involved.

Please check http://www.entitledto.co.uk/ to check if the gift voucher amounts will affect your benefits.

Yes, probably!

You can apply if you’re a B3Living customer (including shared owners and leaseholders) with an active tenancy or lease.

You can’t apply if:

• You work for B3Living.
• You're in serious breach of your tenancy (for example, high rent arrears and anti-social behaviour injunctions).
• Your tenancy/lease with us has ended.

Just the basics.

You’ll need a laptop or smartphone.
If that’s tricky for you, let us know - we’ll talk it through and see how we can help. 

We’ll support you.

We want this role to be open to everyone. 

Reasonable expenses are covered, and we’ll try to be flexible. This includes transport or childcare if you need it.

If you’ve got kids, caring responsibilities, difficulty driving, or other commitments, just tell us and we’ll do our best to help.