Lisa's experience with us

Lisa's experience with us

Monday, 09 June 2025

Lisa, a customer who has lived in her B3Living home for 18 years, shared her experience with us.

We would like to thank B3Living for being there for us when we had an issue with our boiler.


We had no hot water for four days, but they came out to get our hot water running again and make sure we had what was needed in this time. We had to heat our water on the stove which ended up being very expensive but B3Living helped to cover this with gas vouchers.

We were also offered food vouchers which were really helpful considering how expensive food has gotten.


We appreciate that everyone involved were so understanding with our autistic son because baths are a safe space for him. B3Living put in place a team that cared and understood our requirements and I’m so thankful for that.

At B3Living, we aim to be a customer-led organisation. This means listening to our customers' needs and working to give them excellent experiences with us. Our new Customer Strategy 2025-28 will help us ensure we achieve this in every interaction.