We want everyone to enjoy living in their homes and would ask that customers are both considerate and tolerant. Sometimes even the best of us can get carried away singing our favourite song in the shower. We would not usually consider loud noise to be a neighbourhood issue.
Talk to your neighbour
Try having a friendly chat with your neighbour or leaving them a note through their door (if you feel comfortable doing so). They may not be aware of they are disturbing you and might be able to prevent it from happening again.
Use a mediation service
If you cannot resolve the dispute by speaking to your neighbour, get help from a mediation service. If you need help with this, we can support you, get in contact with us for more information.
Contact Environmental Health
If the noise is persistent and is causing you extreme disturbance, you can contact your local Environmental Health Officer.
Report it
If you have followed the previous steps and the noise is still persistent, you can report it to us via the myB3Living app.
We recommend you keep a log of repeated, excessive noise nuisance. Please do this for 2 weeks before submitting a report to our Neighbourhood Team, as we need enough evidence to demonstrate a pattern. Diary sheets are available on request.