General living noise

General living noise

We want everyone to enjoy living in their homes and ask that customers are both considerate and tolerant of their neighbours. In most cases, general living noise is normal and is not usually considered to be a neighbourhood issue.

General living noises can include opening and closing doors, footsteps, children playing, babies crying, cleaning, and vacuuming etc.

If you are still concerned, please follow the below steps.

Talk to your neighbour

Try having a friendly chat with your neighbour or leaving them a note through their door (if you feel comfortable doing so). They may not be aware of they are disturbing you and might be able to prevent it from happening again.

Please remember, sometimes noises cannot be prevented, for example, your neighbour may work night shifts, which means noise may occur at unconventional times.

We encourage our customers to be understanding of general living noises caused by vulnerable people; with mental health problems, learning difficulties or older people.

Use a mediation service

If you cannot resolve the dispute by speaking to your neighbour, get help from a mediation service.  If you need help with this, we can support you, get in contact with us via live chat for more information.

Contact Environmental Health

If the noise is persistent and is causing you extreme disturbance, you can contact your local Environmental Health Officer.

Report it

If you have followed the previous steps and the noise is still persistent, you can report it to us via the myB3Living app.

We recommend you keep a log of repeated, excessive noise nuisance. Please do this for 2 weeks before submitting a report to our Neighbourhood Team, as we need enough evidence to demonstrate a pattern. Diary sheets are available on request.