Services we offer

Got a leaking tap or a faulty plug socket? Our repairs team is here to help!

While there are some things we'll ask you to maintain (e.g. changing lightbulbs) you can report repairs by clicking here.

We all need a little extra support sometimes. That's why we work with lots of local partners to help our customers financially and emotionally. You can find more information about this here.

If you're experiencing antisocial behaviour (ASB), our Neighbourhood team can help. You can report ASB issues here. 

Note: We are usually unable to get involved in general disputes between neighbours. We recommend following the below steps.

• Try to solve the problem informally by talking to them.
• You could use a mediation service if raising the issue informally does not work.
• Contact the Police if your neighbour is breaking the law by being violent or harassing you.
• As a last resort you could take legal action through the courts.

Need some extra storage? Our garages are located in/around Broxbourne and are available to both existing & new B3Living customers. View our available garages here.

Our caretakers will attend regularly to keep your area looking clean and tidy. You can view our caretaking standards here.

If you have a garden, you’ll never have to pay repair or maintenance costs for something that we are responsible for, which is why it is important that we're transparent. More info here.

To gather your feedback, we've got a network of customers called our 'Customer Community'.

Members of the Customer Community act as our sounding board when we're making decisions. The feedback they give us is reported back to our Board four times a year. Find out more.

IFF are an independent company we use to collect fair, unbiased feedback from our customers. They might give you a ring and ask you a couple of questions - they won't take long and you can always decline to take part. Find out more here.

We're always open to feedback. It helps us improve our services and make the changes our customers want to see. Leave us feedback by clicking here.