Our service standards say we’ll always…
- Fix things properly, on time and make sure the appointment works for both of us.
- Make sure your home is safe and secure the day you move in.
- Provide more homes to people waiting on the council register and more homes that people can buy through the shared ownership scheme.
How we did...
0%
customers said they were happy with our repairs service
0%
customers feel their home is safe and secure
0%
homes meet ‘Decent Homes’ standards
0%
safety checks done in target*
* This score includes checks for fire risks, gas safety, lifts, asbestos, and water safety.
You said, we did…
We want these scores to improve, so next year we will:
Review the structure of our repairs service so you get a better service.
Change the standard for our empty homes. Following your feedback, we now fit carpets, blinds, recycling bins and water saving kits, and we’ve upgraded to a sparkle clean.
Use our new Green Panel to help us decide how to make our homes use less energy while keeping customers satisfied.