We believe being open and honest about how we're doing is crucial. Your feedback, questions, and even your challenges help us stay on track and keep improving. Holding us to account tells us what matters most to you, and that’s exactly what we want to focus on.
We’re committed to being transparent about our performance—you can find out latest performance stats here.
We offer a wide range of services to support our tenants, leaseholders, and shared owners. These include caretaking, grounds maintenance, repairs, fire safety and lots more!
Depending on where you live, we may provide extra services (e.g. engagement support for Independent Living schemes). We also work with local partners who can support our customers financially, physically and emotionally.
As a landlord, it's our job to follow the Decent Homes Standard - it's like a big checklist to make sure we keep your home safe, in good repair, reasonably modern and warm. This also includes communicating with you clearly about your tenancy.
You can read more about your rights as a customer here.
