If there's something that needs fixing in your home, we always want to repair it promptly. However, it's important that you're aware of what repairs we treat as emergencies and what are routine.
Emergency repairs
24 hours
We might not be able to fix the problem on the first visit but we will make it safe.
Urgent repairs
10 working days
Urgent repairs are repairs that need doing soon, but are not an emergency.
Routine repairs
20 working days
There may be times where attending in 20 days isn't possible if you're unavailable. In this case, we'll agree a new repair date with you.
Major works
If we need to carry out major works (e.g. a new kitchen), we will aim to give you at least 4 weeks' notice.