Feel free to call us on 01992 453700. If it's after office hours, you can use our new app to check your balance. Go to your app store and search for 'myB3Living'. If you need help setting up your account, click here
If we can approve your refund, we can send your refund by BACS (bank transfer). We'll need to call you back to get your bank details, so make sure you give your phone number.
If your account goes into arrears regularly, we might not be able to issue a refund, even if there are some weeks where you do have credit. This is because you need to be paying rent in advance.
Feel free to call us and we can help with this
We can help with setting up a direct debit. You can give us a call during office hours on 01992453700. Out of hours, you can register for a direct debit via your myB3Living account or download our direct debit mandate from this page .
If you're paying weekly, we recommend a Monday. If you're paying monthly, please avoid 8th or 31st.
If yes, please attach a copy. If not, click 'next'
Every year we review our rents and service charges. We'll write to you in Feb-Mar and your new charges will apply from April onwards. Usually, they will increase slightly as our costs increase (e.g. with inflation).
If it's a different time of year and your rent / service charges have gone up, please let us know.