Customer satisfaction 2021-22
How did we do in
2021-22?
Let’s start with the key figure –
overall satisfaction with B3Living services.
What’s behind this number
This score is based on 1,030 responses to our telephone survey – that’s 1 in 5 of all our customers. It runs every three months, with an independent company. They call a random sample of customers.
Your feedback matters. So, based on last year’s feedback (set out in our 2021 report) we have: