Without your input, it's difficult to know if we're getting it right.
We want and need to hear about your experiences with us and how you think we can improve our services and give you a better experience.
To gather your feedback, we've set up a network called our 'Customer Community'.
Members of the Customer Community act as our sounding board when we're making decisions. The feedback they give us is reported back to our Board four times a year.
You can see some of the things our Customer Community has influenced on our 'You said, we did' page.
Ready to join?
All you need is your opinion.
Having your voice heard doesn't have to be a big commitment. The Customer Community has different channels, so you can pick which ones you want to subscribe to and how you get involved.
- Email mailing list to be told when we're doing consultations
- Ad hoc consultations
- Focus groups, either in person or online (usually via Zoom)
- Small, online surveys
- Occasional interactive events
Once you've picked your channels, we'll send things through ad hoc for you to vote on or look at. Plus you also get a regular newsletter so you can see where your feedback is going.
You can respond to whichever topics interest you, and even suggest things you'd like us to discuss. We'll reach out to you when we're changing services, procedures or policies. Your responses will directly effect how our services are run.
Your feedback gets reported to our Board 4 times a year, so your opinions really do matter.
You can always have a chat with us to talk it through. Email customercommunity@b3living.org.uk or call 01992 453726.
See some examples
What do you think is important when building new homes?
Wednesday, 10 December 2025
Category: Customer Community
