We're moving things over
We're moving to a new office this week.
Scania House will close for the last time at 5pm on Thurs 24 Oct - so please don't visit this office after this date.
Our new office will open to visitors on Mon 3 Nov.
New office FAQs
We're still here
We're doing everything to make this a smooth transition. We're still here, still working and still local.
During the moving days (Fri 24 Oct - Fri 31 Oct), our services are still running and we'll aim to return to normal as quickly as we can.
But we might need a couple of days to settle in while everything is moved over. During this time, some things might take a little longer than usual.
Read on for more on how things will work...
Contacting us
You can still:
- Call us on 01992 453700
- Email us on enquiries@b3living.org.uk
- Talk to us on live chat
- Contact us via this website
But we might struggle to answer some questions as we won't have your full account history while our systems are moving over. Please bear with us if we need to call you back.
Repairs and maintenance
Our repairs and maintenance services are mostly running as normal.
- If you had an appointment booked on these days, we're still coming out.
- If you had any surveys, gas services, etc booked, these will be happening too.
- You can still call in to request a new repair.
- If it's an emergency, we'll still be out in 24 hrs.
But you might not get a text appointment reminder this time, so please don't forget your appointment.
Rents and charges
You can still:
- Pay online here
- Pay at a local PayPoint - click here to find your nearest PayPoint
- Contact our team for support or advice
But there will be delays on a few things, such as:
- Recent payments in / out to showing in your account. This includes your rent and housing benefit.
- Accessing your rent statement via your myB3Living app. This will be available for a few days.
Online services
Unfortunately, your myB3Living app will be down for a few days (from Fri 24 Oct).
We apologise. It said in the letter we sent that the app would be working. Recently we found out that this wouldn't be possible but are sorry for any confusion.
Getting our systems back up will be our first priority. So, we hope your account will only be offline for a few days.
Once it's back online, there may be a slight delay in things showing in the app. It will affect:
- Your statement
- Latest rent / housing benefit
- Payments you've made after Thurs 23 Oct
- Your repairs history
- Any repairs you've logged after Thurs 23 Oct
- Repairs finished between Fri 24 - Fri 31 Oct
We’re working hard to keep things running smoothly but please bear with us while we're settling in.
Once we've moved, our services will go back to normal.
Us changing address doesn't affect your rent, charges, tenancy or the services we provide for you.
But we appreciate that there may be some concern around our move.
Though we will be moving within walking distance of more than 600 of our customers in Cheshunt, Turnford and Waltham Cross, we want to offer our other customers the option to speak to our colleagues in person closer to their home.
The Big Building Check
Part of our commitment to coming out to you more involves estate inspections.
When we come out to inspect, we'll be checking the quality of:
- Cleaning and caretaking
- Grass cutting and grounds maintenance
- Communal repairs and external decorations
- Fire safety hazards (ie possessions and rubbish left in communal areas)
Our Neighbourhood team have already started a programme of visits. They'll text you when they're coming out to your estate.
But while our office is moving, we wanted to use the opportunity to get out and about. That's why we're doing The Big Building Check...
Big Building Check
- Who: 45 B3Living colleagues, including Board members and customers representatives from our Advisory Panel
- When: Fri 24 Oct and Mon 27 Oct
- Where: approx. 82 estates across Waltham Cross, Cheshunt, Hoddesdon, Wormley, Broxbourne, Loughton, Hatfield, and St Albans