How we're performing

• Customers satisfied that we listen and act on their views = 70.3%
• Number of complaints responded to on time (stage 1) = 97.1%
• Number of complaints responded to on time (stage 2) = 95.6%
• Customers satisfied with how we deal with complaints = 44.7%

• Customers satisfied that their home is safe and secure = 84%
• Homes that meet the Decent Homes Standard = 99.5%
• Blocks with an in-date fire risk assessment = 100%
• Homes with a valid gas certificate = 100%
• Fire risk = 100%
• Gas safety = 100%
• Asbestos = 99.6%
• Lifts = 98.9%
• Legionella = 98.8%

• Homes with an EPC rating of C or above = 85%

• Completed 100% EPC surveys

• Regulatory rating = G1 V1
• Customers satisfied that their rent is good value for money = 80%
• Total arrears (rented stock) = 1.32%
• Gearing = 44%
• Interest coverage = 173%
• Return on capital employed (ROCE) – 4.9%
• EBITDA MRI Interest Rate Cover – 176.2%

Annual figures (2024-25)

• Turnover = £45.5m
• Operating surplus = £11.1m
• Operating margin (social housing lettings) – 47.1%
• Investment in existing homes - £11.5m
• Reinvestment = 14.1%

• New homes completed 2024/25 = 9
• New homes started on site or pre-contract stage = 267

• Median gender pay gap = 0%
• Median ethnicity pay gap = 0.5%