How we're performing

2025/26 Q2 YTD:

• Customers satisfied that we listen and act on their views = 69.9%
• Number of complaints responded to on time (stage 1) = 97.0%
• Number of complaints responded to on time (stage 2) = 97.1%
• Customers satisfied with how we deal with complaints = 48.8%

2025/26 Q2 YTD:

• Customers satisfied that their home is safe and secure = 84.1%
• Homes that meet the Decent Homes Standard = 99.8%
• Blocks with an in-date fire risk assessment = 100%
• Homes with a valid gas certificate = 100%
• Fire risk = 100%
• Gas safety = 99.9%
• Asbestos = 99.3%
• Lifts = 100%
• Legionella = 98.6%

2025/26 Q2 YTD:

• Homes with an EPC rating of C or above = 88.3%

• Completed 100% EPC surveys

2025/26 Q2 YTD:

• Regulatory rating = G1 V1
• Customers satisfied that their rent is good value for money = 82.1%
• Total arrears (rented stock) = 1.79%
• Gearing = 63%
• Interest coverage = 163%
• Return on capital employed (ROCE) – 4.6%
• EBITDA MRI Interest Rate Cover – 153.6%

Annual figures (2024-25)

• Turnover = £45.5m
• Operating surplus = £11.1m
• Operating margin (social housing lettings) – 47.1%
• Investment in existing homes - £11.5m
• Reinvestment = 14.1%

2024/25:

• New homes completed = 9
• New homes started on site or pre-contract stage = 267

2024/25:

• Median gender pay gap = 0%
• Median ethnicity pay gap = 0.5%