How we're performing

• Customers satisfied that we're easy to deal with =79%
• Customers satisfied that we listen and act on their views = 72%
• Number of complaints upheld = 73%
• Customers satisfied with how we deal with complaints = 48%

• Customers satisfied that their home is safe and secure = 81%
• Homes that meet the Decent Homes Standard = 100%
• Blocks with an in-date fire risk assessment = 100%
• Homes with a valid gas certificate = 100%
• Priority 'A' fire risk works currently overdue = 0%
• Overall safety compliance (incl. asbestos, electrical, fire risk, gas, lifts, legionella) = 100%

• Overall SAP rating = 77%
• Rented homes with an EPC rating of C or above = 86%
• SHIFT rating = GOLD

• Regulatory rating = G1 V1
• Customers satisfied that their rent is good value for money = 84.3%
• Total arrears (rented stock) = 0.62%
• Gearing = 43%
• Interest coverage = 187%
• Return on capital employed (ROCE) – 5.07%
• EBITDA MRI Interest Rate Cover – 176.2%

Annual figures (2023-24)

• Turnover = £45.5m
• Operating surplus = £9.4m
• Operating margin (social housing lettings) – 44%
• Investment in existing homes - £14.5m
• Investment in building new homes = £19.5m
• Reinvestment = 5.6%

• Homes delivered this year (so far) = 53
• Homes being built in the Borough of Broxbourne = 84%
• Average time to relet a home 33 days

• Median gender pay gap = 0%
• Median ethnicity pay gap = 0.5%