C1, G1, V1 grades for B3Living!
We've been announced as the latest among the few organisations in the country to have been awarded the top gradings by the Regulator of Social Housing (RSH).
Following a first-time inspection carried out in the summer, the Regulator issued us a C1 grade – the highest against the consumer standards.
We also retained our G1 rating for governance and V1 for viability placing us among the best in the sector for our overall performance and service delivery.
The Regulator found clear evidence that we are meeting all four of the consumer standards: Neighbourhood and Community Standard, Safety and Quality Standard, Tenancy Standard, and the Transparency, Influence and Accountability Standard.
Key findings of the judgement included that:
- B3Living’s approach to repairs is informed by the needs of its residents which allows for tailoring of services
- A recent focus on antisocial behaviour (ASB) case handling and its resulting changes have improved tenant satisfaction
- Recent investment into complaints handling improved the service for residents
- A recently established Customer Advisory Panel will strengthen scrutiny of services and resident influence on the board’s decision making.
Commenting on the regulatory results, B3Living’s newly appointed Chair of the Board, Andy Walder said: