For B3Living, 2024-25 represented a year of record growth and investment.
Our annual report and financial statements mark our achievements over the past financial year.
From exceptionally high customer satisfaction rates, through to the largest annual increase in the number of homes that we manage, and keeping our strong financial and governance base, 2024-25 was another hugely successful year for us.
Our Better Futures 2024-27 strategy set ambitious but realistic goals which built upon the robust base we developed in previous years. Now that we’re one year in, we’re proud to say that we have gone from strength to strength and are already seeing great outcomes for our homes, communities and business.
At the centre of this is our continued commitment to putting our customers at the forefront of our what we do.
0% customer satisfaction
0 new homes growth
G1/V1 ratings
In 2024-25, we invested £11.5m improving our existing homes. Our consistent sector-leading investment in our homes has been a key driver to maintain high customer satisfaction ratings for the past five years - including reaching the top 10 highest in the country.
This dedication has positioned us strongly to meet our target of having all our homes at EPC C or above by 2028. At present, 85% of our homes are meeting our goal which leaves only 15% to retrofit over the next three years.
Moreover, it has enabled us to navigate the numerous legislative and regulatory changes in recent years while still achieving significant growth.
Overall, we took 315 new homes into management which represented nearly 6% stock growth for our business. Out of those, 250 came from a stock transfer. This allowed us to strengthen our financial position while offering our new residents high-quality local services and personalised support to thrive in their homes.