Our service standards say we’ll always…
- Maintain all shared hallways, grounds etc, so you can be proud of your neighbourhood.
- Calculate rent, and your estimated and final service charge figures, every year.
How we did...
0%
customers were satisfied with their neighbourhood as a place to live
0
neighbour cases for every 1,000 homes we manage
(also called 'anti-social behaviour cases')
0k
spent clearing fly-tipping
How we spent your rent
to the £1
Do we offer value for money?
0%
felt their rent offered value for money
0%
felt their service charges offered value for money
You said, we did…
We want these scores to improve, so next year we will:
Visit our estates and host more events so we can meet with you.
Introduce a survey to see how well you feel we are doing on anti-social behaviour cases.
Set aside a ‘support fund’. After we consulted customers on rents, they asked for a safety net for people who come up against challenges and can’t pay rent.