Our service standards say we’ll always…
- Apologise when we've got things wrong.
- Be clear about what we will do to put them right,
- And let you know when.
How we did...
0%
complaints resolved on time
0
complaints (for every 1,000 homes we manage)
0%
customers satisfied with how we dealt with their complaint
How far complaints went before they were closed
You said, we did…
We want these scores to improve, so next year we will:
Get a new grass cutting contract. This was one of our biggest complaints, so we’ll be involving you in the process and making it clear what you pay for.
Change the structure of our repairs service.
Review how we work with developers to sort defects in new homes.