These standards are about getting the essentials right. They describe what your experience with B3Living should be like.
We have 13 core standards, divided into five themes. You can see the detail below...
Our service standards were set by and for our customers. We consulted with a group of customers, and they ranked different issues to tell us what was a priority for them. Click here to find out more about how we set our standards.
Our Customer Annual Report looks out how we're performing against these standards. Do you think we're meeting these standards? Vote using the icons below:
If you live an Independent Living customer, we’ll make sure our services are tailored to you and review your needs regularly.
Make sure that we provide homes that people can buy through the shared ownership scheme.