Contact Us

Save yourself the cost of a phone call and contact us directly. Simply fill out our online form and one of our team will get back to you.

Text Relay: 18001 (followed by any phone number)

Telephone: 01992 453 700 or 0800 107 0713 *

*Calls to this number are free

Calls are recorded for training and monitoring purposes.

Out of hours emergency: 01992 453 700


Fax number: 01992 445 481


Speak to someone face-to-face: Scania House, 17 Amwell Street, Hoddesdon EN11 8TS. Our reception is now appointment based only. You must book an appointment if you visit to meet with a member of our team. To book call 01992 453 700 or email

Opening hours: Monday - Friday 9am - 5pm

If an emergency repair is needed call  01992 453 700 - don't report emergencies online.

Online: you can report a repair 24hrs a day; you can also tell us how it went in our online repairs survey.

Main number: 01992 453 700

Out of office hours: 01992 453 700

Gas leaks: 0800 111 999                

Heating repairs: 0208 370 4500 (press ext 631 or option 1, then 1, then 1, then 4)

*Calls to this number are free

One-to-one appointments: We’ll visit you at your home or you can book an appointment to speak to a member of our team. To book call 01992 453 700 or email

Online: You can check your current account balance online, or make a payment online

Telephone: 01992 453 700 or 0800 107 0713 * 


Specific homeowner queries email:  

*Calls to this number are free

Travelling by car to visit us? Click here to see where we're located.There are limited parking spaces, however, Morrisons adjacent to our offices offer 3 hours free parking.