Emergency repairs

If an emergency happens, please use one of the relevant contacts below. We'll aim to get back to you within 24 hours. 

Emergency contacts

Please do not report emergencies online. 

  • General 01992 453 750
  • Out of hours 01992 453 700
  • Gas leaks 0800 111 999*
  • Heating repairs 0208 370 4500*(press ext. 631 or option 1, then 1, then 1, then 4)

*Calls to these numbers are free from a landline.

What's classed as an emergency?

  • Uncontrollable leaks.
  • Complete loss of power.
  • Blocked baths, showers, sinks, or toilets.
  • Issues with heating or hot water (for vulnerable customers, or during winter).
  • Urgent need to secure your home.
  • Threat to life.
  • Major damage to your home.