We've spotted that there was an issue with some payments in the last couple of weeks.
Did this happen to you?
- You made a payment but it didn't go through at the time.
- So you tried to pay again.
- Then you noticed that both payments had gone out of your account.
If this happened to you, we're very sorry about this.
There was an issue with our payment service that held up payments for a few days. This meant that the money that had been paid wasn't showing on the accounts or in rent statements, but it did go through eventually. We've raised the issue and it should be sorted now.
This was confusing and has meant that some people have paid twice.
If you're not sure whether this has happened to you, click the link below to check your rent statement through your myB3Living account. We've also included some FAQs below for anyone who has been affected.
Questions and answers
If you saw a name next to your B3Living payment, please don't worry.
This is the name of a B3Living colleague - but they are not responsible for the issue and your money definitely hasn't been paid to them.
This is just a technical glitch that accidentally put a admin name against B3Living payments.