Compliments and complaints

We want to hear from you...

We aim to provide the best service we can. That’s why it is so important that you tell us what you think.

We will take your views seriously and use them to improve our services. You can make comments, pay us compliments or complain using the form. Or you can phone, visit or write to us. If you are not happy with us, please tell us. If there is a problem we will do our best to put it right and learn from our mistakes.

If you are still dissatisfied, then let us know and we will look at it again. If you want more details on our complaints process call 01992 453 700 or email:

If you want to know more about how we handle complaints, here's a summary of our complaints process.